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Shipping Policies

One Business Day Processing on Most In-Stock Orders

We know you want your order fast. That's why we strive to ship most orders stocked in our warehouse within one business day. See the "usually ships in" text on the product description for specifics.

Free Shipping on Orders Over $50
Orders over $50 automatically qualify for FREE shipping within the Lower 48 states! To qualify, the order must be over $50 before all taxes are calculated and after discounts are taken and must be shipping to an address within the Lower 48 states (all US states excluding Alaska & Hawaii). If you qualify, "Free Shipping" will be listed as an option when selecting the shipping method. Simply select "Free Shipping" if you would like to use this choice. This option does not automatically include local delivery methods or express shipping. We will ship or deliver the item(s) in the most cost effective, least interruptive, and yet timely manner, whether that be FedEx, UPS, USPS (standard post or Priority Mail), or home delivery.

Domestic Shipping Options
We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly and at the lowest possible cost. At this time, we ship our packages through the USPS and UPS. This allows for you to have options with whom you ship, how fast you would like it delivered, and how much you pay. Each carrier has its own benefits and cost effectiveness. For example, Priority Mail is fast (1-3 day delivery) and cost effective for small packages, but UPS Ground (1-5 day delivery) may be a better option for larger, heavier packages. If you need your package NOW!, Priority Mail Express or UPS Next Day Air will get it to you in 1 day, but you will pay more for the speed.

In-Store Pick Up
This option is always free. Weekday pickups: Please give us at least 30 min. to process your order before picking it up. Weekends and the holiday season: Please give us at least 1 hr. to process your order before picking it up. You may have to wait if you come in sooner than the given time frames. In-store pick up is only available during regular store hours. Please call (614) 568-8590 when you arrive to have your order walked to your car.

Local Delivery - See COVID-19 Updates Below
Timing: Orders placed before 3pm will be delivered after 3pm on the same day. Orders placed after 3pm will be delivered after 3pm the next day. Please take delivery timing into consideration; if you need an order delivered by a certain time please let us know in the notes section when placing your order and we will make every effort to have it to you by this time. An example – you need an order delivered to your place of work before you leave at 5pm. We need to know you have to leave at 5pm. Keep in mind, we may have other deliveries that will affect how quickly we can get your item to you. Please be patient. We also need to know if there are any special instructions needed to get your delivery to you - gate codes or procedures, where to leave the items and with who, etc. We will deliver your items in our regular shopping bags, so please also note this if it is raining or if you need something hidden from sight.

Location: Local delivery is only available to certain local zip codes - 43021, 43035, 43054, 43065, 43081, 43082, 43085, 43229, 43230, 43231, 43235, 43240. If your shipping address is within these zip codes the local delivery option will show up when selecting your delivery method. If you are outside of these zip codes the local delivery option will not be available. If you have questions about local delivery please give us a call at (614) 568-8590 for assistance.

**COVID-19 Changes** (these will supersede normal local delivery rules)

Due to the requirement that people stay in their houses as much as possible, we are extending our normal delivery area into Zone 2 (see zones below), reducing fees, and altering delivery schedules. These rules are subject to change as conditions within the state change.

Deliveries will now be made on Mondays, Wednesdays, and Fridays. All orders placed between 3pm on Monday - 3pm on Wednesday will be delivered Wednesday. Orders placed between 3pm Wednesday - 3pm Friday will be delivered on Friday. Orders placed between 3pm Friday - 3pm Monday will be delivered on Monday. This is to increase social distancing as much as possible. If there is a schedule adjustment an announcement will be made on social media channels.

We have added new delivery areas. Zone 1 is our regular local delivery area and Zone 2 is an extension of this area. Please click on the links below to see interactive maps of the delivery areas.

View Delivery Area - Zone 1 View Delivery Area - Zone 2

 

We have made changes to our Local Delivery fee structure. All deliveries made within Zone 1 are now free ($0). Zone 2 has both paid and free delivery which is dependent on the cart total (as calculated after discounts and before taxes). Orders under $30 are subject to a $5 delivery fee to accommodate the additional time to deliver to these areas. If the cart total is over $30 delivery is free ($0). 

All delivery options will present automatically at checkout based on the shipping zip code.